At DairySuvidha, customer satisfaction is our priority. We accept returns or exchanges within 30 days of purchase, provided the product is in its original condition and packaging. To initiate a return or exchange, please contact our customer service team with your order number and reason for return.
Items must be unused, unaltered, and in their original packaging. Products that are damaged due to misuse, neglect, or alteration are not eligible for return or exchange.
Refunds for returned items will be processed within 7-10 business days upon receipt and inspection of the product. Refunds will be issued to the original payment method. For exchanges, the replacement item will be dispatched once the original item has been received and inspected.
If you received a defective or incorrect item, please contact us within 7 days of delivery for an expedited exchange or refund. Shipping fees are non-refundable except in cases of defective or incorrect items.